Cover the full loop
A scheduler alone does not manage replies, public signals, decisions, and proof.
Keep context connected
The signal, owner, decision, action, and result should remain traceable.
Design for failure
Reliable operations make incomplete, failed, and recoverable states visible.
Five capabilities to evaluate
Use the operating loop rather than a feature checklist organized by vendor menus.
- Reliable publishing
- Reply follow-through
- Social listening
- Actionable analytics
- Controlled AI
Four interfaces, one product model
Web, API, CLI, and MCP should share account authority and outcome semantics.
- Shared identity
- Consistent permissions
- Common status model
- Visible execution history
The reliability questions
Ask how the system proves what happened after a request is accepted.
- Can it prevent duplicates?
- Can it show final state?
- Can a person interrupt?
- Can failure be recovered safely?